Service, RMA & calibration request
Repair under warranty, repair out of warranty, inspection or calibration — one request covers all of them, and you can tick more than one.
Tell us what the instrument is and what it needs. We review the request and reply with your RMA / Case No. and where to send it. Out-of-warranty work is always quoted before anything is done.
Shipments without one may be rejected or delayed. The number connects the box to your request.
- 3-year warranty on Siglent instruments from official distribution
- Warranty repairs returned to you at our cost
- Out-of-warranty work quoted before it starts
- ISO or DKD/DAkkS calibration in the same shipment
What do you need?
Four kinds of request go through this page. They are handled differently and cost different things, so it helps to know which yours is.
Repair under warranty
Every Siglent instrument bought through official Siglent distribution carries a 3-year warranty. You ship it to us; we diagnose it, repair or replace it, and pay for the shipment back to you.
Repair out of warranty
We inspect the instrument and send you a quotation before any work is done. You decide with the fault known. Nothing is repaired without your approval.
Calibration
ISO traceable or accredited DKD/DAkkS calibration, on its own or combined with a repair so the instrument comes back with a current certificate in one shipment.
Inspection or technical service
Something is not right but you are not sure it is a fault — an intermittent reading, a self-test warning, a firmware problem. We look at it and tell you what we find.
Then you may not need to send the instrument at all. Mainboards, power supplies, displays and other service parts can be requested on their own.
How it works
Five steps from request to returned instrument. The second one is the one people skip, and it is the one that matters most.
Send the request
Fill in the form below, or the PDF version if you prefer email. Model, serial number and a clear description are what let us review it quickly.
Receive your RMA / Case No.
We review the request and reply by email with your RMA / Case No. and where to send the instrument. Please do not ship anything before you have that number.
Pack and ship
Original or equivalent protective packaging, the RMA / Case No. on the outside of the box and on every document, and only the accessories needed to reproduce the fault.
Diagnosis — and a quote if needed
Warranty claims are verified against the proof of purchase. Out-of-warranty work is quoted first and only goes ahead once you approve it.
Repaired, calibrated, returned
The instrument comes back to the return address on your request. Warranty returns are aimed at 14 working days from receipt, subject to diagnosis and parts availability.
Request form
The same four sections as our official PDF form, so it does not matter which one you use. Fields marked * are required.
Shipping it to us
Once you have the RMA / Case No. and the address in our reply.
- Request an RMA / Case No. before shipping any product. Shipments without one may be rejected or delayed.
- Mark the RMA / Case No. clearly on the outer packaging and on all documents.
- Pack the instrument in its original packaging or equivalent protection. Transport damage caused by inadequate packaging stays with the sender.
- Include only the accessories needed to reproduce the fault or complete the service, and list them on the request.
- Remove or back up confidential data where you can. Give a password only if we need it to test the instrument.
- Inbound freight, insurance, customs documents and taxes are the sender’s responsibility unless agreed otherwise.
Who pays for what
| Request | Shipping to us | Inspection | The work | Shipping back |
|---|---|---|---|---|
| Warranty repair | You, tracked and insured | Free | Free | We pay |
| Out-of-warranty repair | You | Quoted before any work | Per the quotation you approve | Per the quotation |
| Out-of-warranty, quote declined or no fault found | You | Inspection and handling may be charged | — | You |
| Calibration | You | — | Per the calibration price list | See the calibration page |
Warranty status is verified against the proof of purchase. Prices ex VAT. Calibration prices, including what they cover, are on the calibration page.
ISO or DKD/DAkkS calibration
Two different things, and the difference matters at audit time.
ISO calibration
Traceable calibration performed according to ISO standards, linking the results to international standards through a documented comparison chain. The scope can vary from instrument to instrument.
DKD / DAkkS calibration
Accredited calibration under DIN EN ISO/IEC 17025. The certificate states the measurement uncertainty at every point, and it is what audits and legal requirements usually ask for.
Prices per instrument type, and an example of each certificate, are on the ISO / DKD calibration page.
RMA terms and conditions
These apply to every service, RMA and calibration request, whether sent through this page or as the PDF form. Our general terms and conditions and the warranty terms on our customer information page apply as well.
- 1RMA authorization
A valid RMA / Case No. is required before returning goods. Shipments without authorization may be rejected or delayed.
- 2Transport and costs
Sender pays inbound shipment, insurance, customs and taxes unless agreed otherwise. Warranty repairs are handled according to applicable EU consumer legislation.
- 3Warranty verification
Proof of purchase may be required. Warranty rights under EU 2019/771 remain unaffected where applicable.
- 4Out-of-warranty service
Inspection, handling, quotation and return costs may apply if repair is refused or if no fault is found.
- 5Packaging
Use original or equivalent packaging. The sender remains responsible for transport damage caused by inadequate packaging.
- 6Accessories and data
Only send necessary accessories. The sender is responsible for removing or backing up data and providing passwords required for testing.
- 7Calibration
Calibration services are performed according to the selected service level. DAkkS/DKD certificates include measurement uncertainties; ISO traceable calibration may vary by scope.
- 8Export and compliance
Devices may fall under EU Dual-Use Regulation (EU) 2021/821. Export, customs and compliance obligations remain the sender’s responsibility.
- 9Data protection
Personal and service data is used only for support, RMA, repair, calibration and related administration. See our privacy policy.
- 10Liability and jurisdiction
Liability is limited to intent or gross negligence where permitted by law. Jurisdiction is Germany unless mandatory EU consumer law applies.
For out-of-warranty service, inspection or repair, a quotation may be issued before work is performed. If the quote is rejected, inspection, handling and return shipment costs may apply. Repairs proceed only after approval where required. Warranty status is subject to verification and proof of purchase.
Questions we are asked
Can I just send the instrument in?
Please do not. Ask for an RMA / Case No. first, using the form on this page. It tells us what is coming and why, and it is the reference that connects the box to your request when it arrives. Shipments without one may be rejected or delayed.
Is my repair covered by the warranty?
Siglent instruments bought through official Siglent distribution carry a 3-year warranty. We verify the claim against the proof of purchase, so have the invoice ready. Damage caused by use outside the specification, by accident or by unauthorised modification is not covered — the full warranty terms are in our terms and conditions. Your statutory rights under EU 2019/771 are unaffected.
Who pays for shipping?
You send the instrument to us, tracked and insured. For a warranty repair we pay for the shipment back to you. For out-of-warranty work the return is part of the quotation. The table on this page sets out every case.
What happens if I decline the repair quote?
The instrument is returned to you. Inspection, handling and the return shipment may be charged in that case, and the same applies when an out-of-warranty instrument turns out to have no fault. That is why the quote comes before any work: you decide knowing the cost.
How long does it take?
Warranty returns are aimed at 14 working days from the day the instrument reaches us. The real figure depends on what the diagnosis finds and whether parts have to come from the factory — we tell you if it will take longer.
Should I send the probes and accessories?
Only what is needed to reproduce the fault or to complete the service, and list them on the request. If the fault only shows with a particular probe or cable, send that one. Everything else is safer staying with you.
My instrument holds confidential data or has a password.
Remove or back up the data before you send it where you can. If the instrument is locked, give us the password or unlock code in the request — but only if we need it to test the instrument.
ISO or DKD/DAkkS calibration — which do I need?
ISO calibration is traceable calibration to international standards. DKD/DAkkS calibration is accredited to ISO/IEC 17025 and its certificate states the measurement uncertainty for every point, which is what auditors and legal requirements usually ask for. If your quality system names a standard, follow it. The calibration page compares the two and lists the prices.
Can I combine a repair with a calibration?
Yes, and it is usually worth it. Tick both on the form. The instrument then comes back repaired and with a current certificate, in one shipment instead of two.
I only need a replacement part.
Then you do not need an RMA. If you know which board or module has failed, request it on the spare parts page. If you are not sure what has failed, send the instrument in — buying a board on a guess is the expensive way round.
I would rather fill in a PDF.
That works too. Download the request form, fill it in and email it to info@siglent.eu. It asks for exactly the same information as the form on this page.
Not sure it needs to come in?
Some faults turn out to be a setting, a firmware update or a probe. Ask us first — it may save you a shipment. JRSE B.V. is the official Siglent distributor for the European Union.